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Leadership lessons - learned the hard way
Learnings, tips and tricks for anyone wanting to improve their leadership skills, build a more customer centric business or simply get some peer support from someone, who has made the same mistakes.
How to build a customer-centric culture in 7 steps?
Customer centricity and customer understanding are critically important for any company’s competitiveness. If a company doesn’t understand and serve its customers better than the competition, it cannot win in the long term. The companies with customer focus, on the other hand, are positioned to adapt to changing customer needs and able to build customer loyalty that delivers sustainable financial rewards.
This blog post lists methods that can be used to build customer-centric company culture.
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